Support that gets to the root
At DISH, I advanced from TSR I to TSR II, qualified at the TSR III tier, and ranked #1 regionally and #3 nationally. My average handle time was under three minutes; I’m also known for one-call resolutions.
Relationship Strategist · Schoharie County, NY
Rebecca M. Mueller
The ticket closes. The relationship opens.
Eight years across customer-facing support and sales. I unravel concerns, reach the root cause, and follow through—because the outcome should work for the customer and the company.
Experience at a glance
Results with a human side.
Technical confidence. Human connection.
At Allstate, I supported proprietary mainframe software with average handle time under seven minutes. Across support and sales, I bring attentive listening, troubleshooting, de-escalation, and follow-through.
Remote experience, not just remote interest
I worked in remote inbound sales for HSN in 2010–2011. Today I have a quiet, dedicated home office and directly wired high-speed cable internet.
Where we could work together.
Seeking mid-level opportunities: remote, or hybrid with occasional monthly travel. My positioning is Relationship Strategist; it isn’t a claim of a past job title.
Customer Support & Technical Support
The closest connection to my troubleshooting, one-call resolution, and customer-care experience.
Customer Success, CX & Client Retention
A relationship-centered next step grounded in support, needs discovery, and care for both customer and company.
Account Management & Sales
Consultative conversations informed by inbound sales, outbound sales, and B2B insurance experience. Open to base-plus-commission opportunities.
Collections
An area I’m open to learning, drawing on respectful communication, de-escalation, and persistent follow-through.
My work history includes a 2015–2026 gap. During that time I earned my A.A.S. in Agricultural Business Management at SUNY Cobleskill, including accounting, marketing, process optimization, and sales coursework. I’m ready to discuss the gap and what I’ll need to learn openly.
For hiring teams
Let’s talk about your team.
If you value customer trust, shared growth, and someone willing to learn, I’d welcome a conversation.
“The question is really — is the company going to invest in teaching someone new skills?”